டெலிவரி கொள்கைDelivery Policy

1. Where we deliver

We deliver within Kovilpatti town, Tamil Nadu: pincodes 628501, 628502, 628503 and the delivery zone shown in the app. The app tells you whether your address can be served before you order. We do not ship outside this area or by courier.

2. When we deliver

• Now: delivered as soon as the shop has packed your order and a delivery partner picks it up. The app shows an estimated time.
• Time slots: morning 7–9 AM (order by 9 PM the day before), afternoon 12–2 PM (order by 10 AM) and evening 5–8 PM (order by 3 PM). Slots can fill up or change on holidays; the app shows what is available.

3. Charges

The delivery fee is ₹20, free for orders above ₹500. The minimum order is ₹100. During heavy rain or peak times a small extra fee may apply. Every fee is shown in the app before you place your order.

4. On delivery

• You can follow the delivery partner on the map and call them from the app.
• Check your items, pay if it is a cash order, then give the 4-digit delivery code shown in the app. The code confirms you received the order; the partner may also take a photo as proof.
• Please be available at the address. If the partner cannot reach you, they will wait a few minutes and call you and our support team. An order that cannot be delivered may be cancelled; perishable goods cannot be redelivered later.

5. Delays

Weather, traffic, festivals or a shop's delay can make a delivery late. We will keep you updated in the app, and you can contact us at any time.

6. Contact

"Problem with this order?" on the order screen in the app, or , WhatsApp , phone .