தனியுரிமைக் கொள்கைPrivacy Policy

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சுருக்கமாக: ஆர்டர்களை டெலிவரி செய்யத் தேவையான தகவல்களை மட்டுமே சேகரிக்கிறோம் (பெயர், மொபைல் எண், முகவரி, ஆர்டர் விவரம்). உங்கள் தகவல்களை விற்பதில்லை. உங்கள் ஆர்டருக்கான கடைக்கும் டெலிவரி பார்ட்னருக்கும் மட்டும் தேவையானவை தெரியும். டெலிவரி பார்ட்னரின் இருப்பிடம் அவர் ஆன்லைனில் இருக்கும்போது மட்டும் பகிரப்படும். உரிமம், வங்கி, ஆவண விவரங்கள் மறைகுறியாக்கம் (encryption) செய்யப்பட்டு சேமிக்கப்படுகின்றன. உங்கள் தகவல்களைப் பார்க்க, திருத்த அல்லது நீக்கக் கோரலாம். முழுக் கொள்கை கீழே ஆங்கிலத்தில்.

This policy explains how Manjapai ("Manjapai", "we") handles personal data when you use the Manjapai customer app, the Manjapai Store app, the Manjapai Delivery app, the Manjapai Admin panel and the website www.manjapai.in (together, the "Services"). We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

1. Data we collect

Customers

  • Name and mobile number (used to log in with a one-time password).
  • Delivery addresses, including a map location you choose, and delivery notes.
  • Orders, items, bills, payments, wallet transactions, coupons used, ratings, saved lists and support messages.
  • Your language choice and whether you agreed to receive WhatsApp messages.

Shops: owner and staff names and mobile numbers; shop name, address and map location; shop licence, FSSAI and GST numbers; document photos; UPI or bank details for payouts; catalogue, prices, stock, orders and earnings.

Delivery partners: name, mobile number, vehicle type and number, driving licence number, emergency contact, document photos, UPI ID, deliveries, earnings and cash collected, and live location while you are online in the Manjapai Delivery app, including when the app is in the background. Location sharing stops when you go offline.

All users: a device token for push notifications, app version, and technical logs (IP address, time and errors) needed to keep the Services secure and working.

Payments: online payments are processed by Razorpay. We receive the payment status and reference, never your full card number, UPI PIN or banking password.

2. Why we use it

  • To take, pack, deliver and bill your orders, and to show live order status.
  • To verify shops and delivery partners and pay them.
  • To send order updates by push notification, SMS and, if you have not opted out, WhatsApp.
  • To give support, handle refunds and complaints, and prevent fraud and misuse.
  • To keep accounts and invoices as required by tax, GST and food-safety law.
  • To understand how the Services are used, in aggregate, and improve them.

We use your data because you asked us to provide the Services, because the law requires it, or with your consent, which you can withdraw at any time (for example, reply STOP to our WhatsApp messages).

3. Who we share it with

  • The shop you order from sees your name, number, address and order.
  • The delivery partner sees the pickup and delivery addresses, your name and number while delivering your order.
  • Customers see the delivery partner's name and live location while their order is on the way, and the shop's name, address and GST details on the bill.
  • Service providers who process data for us: Razorpay (payments), MSG91 (SMS), Meta (WhatsApp Business), Google Firebase (push notifications), and our cloud hosting and storage providers.
  • Authorities, when the law requires it.

We do not sell personal data, and we do not share it for advertising.

4. How long we keep it

We keep your account data while your account is open. When you delete your account (in the app, or by asking us), we erase your name, number, addresses, saved lists, notifications, documents and bank details, and remove the address details and notes from your past orders. Orders, invoices, payments and payouts are kept for as long as tax and accounting law requires (generally up to eight years), and then deleted. For delivery partners we keep only the latest location, not a history of where you have been.

5. Security

Data travels over encrypted connections. Licence numbers, bank details and private documents are encrypted at rest. Staff access is limited by role and logged.

6. Your rights

You can ask us to access, correct, update or erase your personal data, withdraw consent, or nominate someone to exercise these rights for you. You can change most details in the apps. You can delete your account yourself in each app (Account, More or Profile → Delete my account); see Delete your account. You may also complain to the Data Protection Board of India.

7. Children

The Services are for people aged 18 and over. Do not create an account for a child.

8. Changes

We will post any change on this page and update the date above. For significant changes we will also tell you in the app.

9. Contact and Grievance Officer

Questions or complaints about your data: (Grievance Officer), , , . We acknowledge complaints within 48 hours and resolve them within one month.